Challenge
Crowe Horwath, a leading global accounting and consulting firm, faced a sudden downturn in new business inquiries. The firm discovered that a series of negative reviews and defamatory comments had appeared on several online platforms, questioning the quality of their services and professionalism. These reviews were damaging their reputation, particularly among potential clients who heavily relied on online feedback when choosing a service provider. Despite the firm’s internal efforts to address these issues, the negative content continued to deter new clients and erode trust among existing ones.
Our Solution
LoveReputation partnered with Crowe Horwath to tackle the issue head-on. We began by conducting an in-depth review of the negative content, identifying posts that violated platform guidelines or contained false and defamatory information. Our team then crafted comprehensive, legally-supported removal requests and submitted them to the relevant platforms. To further strengthen Crowe Horwath’s online presence, we advised the firm on strategies to encourage satisfied clients to share their positive experiences online, helping to create a more balanced and accurate representation of their services.
Results
Within 5 weeks, LoveReputation successfully removed the majority of the harmful content, leading to a swift recovery in Crowe Horwath’s online reputation. As a direct result, the firm experienced a 30% increase in new business inquiries over the following quarter. Additionally, the firm’s overall online ratings improved significantly, restoring client trust and positioning Crowe Horwath as a trusted leader in their field.
"LoveReputation has been instrumental in helping us reclaim our reputation and rebuild client trust. Their team acted quickly and efficiently to remove the harmful content that was affecting our business. Thanks to their efforts, we saw a 30% increase in new business inquiries and a notable improvement in our online ratings.I highly recommend LoveReputation to any company looking to safeguard or restore their online reputation."
