Challenge
Linklaters, a prestigious global law firm, noticed a decline in high-value client engagements and an increase in negative sentiment online. The firm discovered that a series of damaging reviews and misleading articles had been posted across various platforms, questioning their integrity and legal expertise. This negative content was tarnishing their reputation and causing potential clients to reconsider working with them. Despite their efforts to address these issues internally, the negative content continued to impact their business, leading to a drop in new client inquiries and affecting long-standing relationships.
Our Solution
LoveReputation collaborated with Linklaters to swiftly address the situation. We conducted a comprehensive review of the negative content, identifying pieces that violated platform guidelines, contained false information, or were defamatory in nature. Our team then prepared and submitted meticulously crafted removal requests, backed by legal expertise, to the relevant platforms.
In addition to removing harmful content, we advised Linklaters on strategies to encourage satisfied clients to share positive reviews and testimonials online. This proactive approach helped to counterbalance the negative content and reinforce their strong reputation.
Results
Within 4 weeks, LoveReputation successfully removed the majority of the damaging content, leading to a substantial recovery in Linklaters’ online reputation. Following the removal, the firm experienced a 35% increase in high-value client engagements over the next quarter. Their overall online ratings and client trust significantly improved, reestablishing Linklaters as a leader in the legal industry and restoring confidence among existing and prospective clients.
"Partnering with LoveReputation was one of the best decisions we made for safeguarding our firm’s reputation. Their expertise in navigating online platforms and their swift action in removing harmful content had an immediate positive impact on our business. We saw a 35% increase in high-value client engagements and a remarkable improvement in our online presence. LoveReputation’s dedication and professionalism were evident throughout the process, and I would highly recommend their services to any firm facing similar challenges."
